How to Delete Your BetMGM Account – Full Guide 2024

Arsenii Anderson
A Guide to Closing Your BetMGM Casino Account

Players often look to close their accounts for a variety of reasons, including when they wish to stop playing, when they grow tired of a particular platform, or even when they want to cut down on gaming.

BetMGM MI Casino Online has created a streamlined process for account closure to comply with regulations enforced by the Michigan Gaming Control Board. And so, no matter the reason you’ve decided to shut down your account, read on to find everything you need to know about the process and how it works at BetMGM.

What Does Closing My Account Do?

If you’ve ever closed an account at another online casino, the process at BetMGM could be different.

📌 When your BetMGM account has been successfully closed, you’ll still be able to log in and withdraw funds. While this makes it easier to get your account closed quickly, it is still recommended to process any withdrawals while you still have full control of your account, as you may need to deposit to unlock a particular withdrawal method.

📌 BetMGM, or any other casino, doesn’t allow players to have more than one account. If you wish to reopen your account, you’ll need to get in touch with customer service, who are able to help reinstate your old account. Please understand that you will lose any active promotions during this time.

📌 Account closure isn’t the best way to restrict play at a casino, as accounts can be reinstated by talking to customer service. For those who are struggling with problem gambling issues, the advised route is Michigan self-exclusion from casinos, which will block a player from all legitimate gambling outlets in a state, including physical locations.

How to Close My BetMGM Account?

Getting shut of your BetMGM account is simple enough, and the platform has created an easy page to follow to get it done.

Here’s a step-by-step guide on how to find the page:

  1. Head to the BetMGM site;
  2. Click Help and Customer Care in the top right;
  3. Scroll down and click Account Access under All Categories;
  4. Select How do I close my account?;
  5. Click on the Service Closure link;
  6. Log in and follow the instructions.

You may also send an email to the support address containing your request for account closure, though the Service Closure page is usually an easier process.

BetMGM Account Closure Isn’t Permanent

When you close a BetMGM account, it isn’t a permanent fix and can be reversed by contacting customer service. Players should note that closing their account may come with irreversible repercussions to any existing bonuses, and players won’t be able to reclaim another welcome bonus.

Again, it is suggested that players looking to close their accounts due to gambling issues and other such concerns instead seek to set account limits or self-exclude themselves from online gambling in the state.

Why Can’t I Just Delete My Account?

The casino has to make the process of deleting your account a slow and secure process for several reasons, some to do with the regulations laid out by the Michigan Gaming Control Board, and others to do with internal policies. These policies may include:

  • Fraud prevention
  • Account security
  • Players changing their mind
  • Account verification

The casino is required to keep your details on file for a certain number of years as an anti-fraud measure. Deleting your account won’t immediately rid the casino of your details, so bear that in mind.


Can I reopen a closed BetMGM account?

Yes. Players who have previously closed their BetMGM accounts can reopen them by getting in touch with customer service. It’s worth noting the account won’t be eligible for a new round of welcome bonuses.

Can I withdraw money from my closed BetMGM account?

Yes, BetMGM allows players to withdraw funds from a closed account, meaning you can think about withdrawals at a later time. That said, some withdrawal methods require a prior deposit before they can be used, so consider this before closing your account.

How long does it take to close a BetMGM account?

The process of account closure at BetMGM isn’t well documented and is based on several factors. Players should expect to wait anywhere from three to five days before their account has successfully closed.

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