MGCB Requests that Operators of Gambling Apps Pay Out More Quickly

Alex Nesterenko
mgcb requests that operators of gambling apps pay out more quickly

The Michigan Gaming Control Board has received an unusual amount of complaints about payouts and is now requesting responses from online operators.

The state’s online gaming regulator said in a recent letter that the most common complaint the board receives from customers is withdrawal requests.

After further inquiry, it was discovered that “several” operators had neglected to promptly pay out winnings to qualified players. The investigation also found that many platform providers failed to notify qualifying clients about processing delays in a timely manner.

The most surprising discovery, however, was that the operators in question did not become aware of problems with the player accounts until a withdrawal was sought.

Therefore, MI online casino and sportsbook operators are being forced to answer by the MGCB for their deeds.

Operators that Receive Payment Requests Have Ten Working Days to Make Payments

Online operators often have 10 business days to comply with a player’s request to remove money from their account. Aside from uncommon situations like self-exclusion, sites must let qualified players access the money in their accounts.

The MGCB did point out that in order to guarantee adherence to legal standards, each site may impose its own best practices.

It thus prompted operators to disseminate such techniques as well.

Additionally, as the MGCB gets ready for its second investigation after the original one, time is running out for iGaming operators.

Operators may provide observations, recommendations, and comments on its results to the state’s gaming regulator by May 14 at the latest, according to the document. They also need to provide suggestions that will guarantee adherence to operational specifications.

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